Digital experience monitoring

Monitor, analyze and optimize customer experience with an enhanced 360-degree view of every single user journey. Digital experience monitoring provides business-critical analysis and understanding of how your application’s performance impacts user experience and your bottom line. Dynatrace gives you the ability to see applications the way your customers do and provides insights to stay competitive in today’s market.

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Dynatrace provides full insight across all channels

Real user monitoring

Dynatrace analyzes each customers digital journey in real-time to evaluate satisfaction.

  • Monitor real user experience
  • Problem resolution

Synthetic monitoring

Monitor and analyze web application availability and performance SLAs globally, 24 hours a day.

  • Simulate customer journeys
  • Competitive benchmarking

Mobile monitoring

Real-time insights to help optimize user experiences.

  • Mobile application performance management
  • Crash analytics

Powered by AI, Dynatrace redefines digital experience monitoring

  • Integrated view of the user experience across all mobile and web applications
  • Full stack monitoring including backend services performance
  • Ensure web applications are available and performing to meet SLAs
  • Manage CDN and 3rd party performance
  • Proactive problem analysis
  • Artificial intelligence automatically pinpoints reason for underlying performance issues

Monitor and improve customer experience for digital business success

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Understand how performance impacts your bottom line

  • Multi-channel overview of your customer satisfaction and business outcomes
  • Performance tuning based on real user experience and digital-business outcomes
  • Optimize every single customer journey with actionable insights
  • Better collaboration between business development and operations

Drill down into any customer journey.

Fast complaint resolution

  • Replay individual customer transactions for rapid problem handling
  • Pinpoint issues and drill down to their root-causes
  • Proactively manage customer experience and prevent poor app ratings

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Topic revision: r1 - 2015.07.14 - PaulReiber
 
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